If a visitor asks you to delete their data (a GDPR right-to-erasure request, for example), you can remove their submission history from your Converly logs in a few seconds.

Step 1: Open the Privacy tab

Click Settings in the left sidebar, then open the Privacy tab. Enter the visitor's email address in the Visitor's email box and click Delete Data. The email is scrambled (hashed) in your browser before it's sent, so Converly never sees the raw email of a deletion request.

The Privacy tab with a field to enter a visitor's email
Enter the visitor's email and click Delete.

Step 2: Confirmation

Converly confirms how many records were removed, with a timestamp you can quote back to the visitor. If nothing matched, you'll see No records found, which is still a useful confirmation to send. To handle another request, click Delete Another.

The confirmation showing records deleted, with the downstream caveat banner
You get a confirmation and timestamp for your records.

This only clears Converly's logs

Deleting here removes the visitor from Converly only. It does not delete data you already sent to Google Ads or Meta. To fully honour the request, also delete it in those platforms.